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Loyalty Program Benchmark Report 2027: Per-industry statistics, self-assessment, and more!
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You pay a one-time onboarding fee, then a recurring price made of three parts: platform fee, allowance fee and customer care plan. The allowance fee depends on how many members are active each month. Every package includes all features, APIs and a 24/7 SLA.
Your price has four parts.
Price and billing
We don't publish a list price because the same platform serves very different programs.
Your price is built from four parts: one-time onboarding, a platform fee, an allowance fee set by how many members are active, and a customer care plan. You only pay for members who are actually active.
Share your expected active members and we will build an estimate with you.
Three things: how many members you expect to be active in a month (and how that changes through the year), how much onboarding help you want, and the support level you need.
A member is active, and billable, when they perform at least one loyalty event in a calendar month. Examples of loyalty events include winning points, claiming awards, advancing or completing a challenge, and making transactions.
Registered members who do nothing are not billed. We count individual members per calendar month, in aggregate across all your tenants and deployments, so the cost stays predictable.
The final definition is clarified during our agreement.
Onboarding is a one-time fee. The platform fee, the allowance fee and the customer care plan are recurring.
All features, APIs, webhooks and new capabilities are part of the platform fee. The fees cover your staging and production environments, as well as the required level of customer care.
Is Open Loyalty right for your program?
Open Loyalty is capable of handling programs with millions of active members. Very small programs, such as a single store or a small broker network, usually fit better with a ready-made loyalty app.
If you are not sure, tell us your expected active members and we will say honestly whether we fit.
Open Loyalty is API-first: your team or an integration partner connects it to your systems. Once live, campaigns and rules can be configured the way your team prefers: either via the no-code Admin UI, or via API.
Our team supports the integration during onboarding.
No, but we have a network of partners that can help you.
Open Loyalty provides the loyalty engine and the Admin UI; your team or a partner builds the customer-facing app on our APIs. As a result, you have full control of how your program looks like to your end-users.
Yes, in two ways. You can navigate through the product tour, which shows a simplified experience of what you can expect from Open Loyalty's Admin Panel.
Request a proof of concept and you will work in a time-boxed staging environment with all APIs, webhooks and features.
Uptime, data and security
We offer 24/7 issues monitoring, with tickets prioritized based on the severity of the case. P1 response time is under 30 minutes and resolution in under 2 hours.
The guaranteed uptime is 99.99%.
The choice is yours: we have storage options compliant with Europe, APAC and North America.
In a regular SaaS installation, data is stored anonymously on AWS servers, following GDPR and CCPA compliance.
As an ISO/IEC 27001 certified company, we follow redundant safety measures, such as always using at-rest and in-transit encryption, separate Kubernetes namespaces and separate databases.
No. Open Loyalty is Software as a Service (SaaS), as this is the model that serves our clients best.
What is included?
By choosing Open Loyalty, you receive full API access and Admin UI, no feature limits, and regular new releases with industry-proven features.
Our Loyalty Experts, Customer Success Managers and Technical Consultants help during both the Implementation and Go-Live phases, and the scope of included support varies depending on the chosen package.
